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December 20, 2014

Hawaii DMV can suck it


We all have our DMV horror stories, but when I left the island nation-good old boys club in 2007 I never thought I would have to deal with the backwards thinking, pain in the ass Hawaii Department of Motor Vehicles ever again.

Wrong.

I lost the title to one of my vehicles and asked my bank to resend their lien release form so that I could send it to HI and get a duplicate title drafted. Evidently, a lien release form signed by my bank is not good enough. The bank must send it in, because Hawaii DMV is stuck in the 1920's and is apparently not aware of the newly adopted, but widespread use of, anti-fraud measures - like telephones.

A process that would take a normal DMV about 20 minutes to handle, is going to take (by my estimations) almost a month, hopefully. Hawaii has a back log of these kinds of requests and the cosmically inefficient processes of this government run organization can only accommodate 3 or 4 requests a week (month?).

I called the HI DMV to see if there was anyway my lien release letter would suffice, or see if my request could be expedited. The nice lady kept informing me, like I was one of the usual customers with an IQ just a tad higher than a can of Spam, that this was their policy. I repeatedly told her that I understand the policy but that I think it is an asinine process. Even my current state of California would accept this letter from my bank.

After talking to my bank, apparently there are 4 states whose DMV's are an absolute pain in the ass to deal with- Hawaii, California, New York and Pennsylvania (huh?).

So, yeah, suck it Hawaii DMV.


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